Troubleshooting
Troubleshooting Guide
Step-by-step solutions to common problems
Before You Start
Try refreshing your browser and clearing cache before following these steps. If problems persist, follow the relevant troubleshooting guide below.
Connection Issues
Resolve network and connection problems
Cannot connect to QUIZZQ
High
- 1Check your internet connection
- 2Clear browser cache and cookies
- 3Try a different browser
- 4Disable VPN or proxy
Quiz submission fails
High
- 1Enable auto-save feature
- 2Check network stability
- 3Clear browser storage
- 4Update browser
Browser Problems
Fix browser-related issues
Pages not loading correctly
Medium
- 1Update to latest browser version
- 2Clear cache and cookies
- 3Disable browser extensions
- 4Try incognito mode
Features not working
Medium
- 1Enable JavaScript
- 2Allow cookies
- 3Check browser compatibility
- 4Update browser
Quiz Issues
Resolve quiz creation and taking problems
Cannot create new quiz
High
- 1Check permissions
- 2Clear form cache
- 3Verify question format
- 4Contact administrator
Grading not working
High
- 1Check grading settings
- 2Verify answer key
- 3Reset grading cache
- 4Update scoring rules
Account Access
Fix login and authentication issues
Cannot log in
Critical
- 1Reset password
- 2Clear browser data
- 3Check email verification
- 4Contact support
Session expires too quickly
Medium
- 1Check remember me option
- 2Update browser settings
- 3Clear cookies
- 4Disable private browsing
System Status
Service Status
- Quiz System
- Grading System
- User Authentication
- File Upload